Board Thread:Fun and Games/@comment-33771071-20171207173037/@comment-33771071-20171214151702

# Customer_Care_email FINAL COPY. Open A8 and go to Customer Care and start a new ticket, list the problem as any issue you like, preferably one that pertains to you specific issue. If you are unable to access CC in-game please use this link and fill in the form. Then COPY&PASTE the email in to the message field. Thank you ______________________________________________

To Gameloft Customercare, and any other departments to which it may concern,

We, the international gaming community of Asphalt 8: Airborne, are unsatisfied with the level of customer service and the quality and/or consistency of the product and/or service we have been receiving, regardless of VIP level. There is a range of issues that we the players have been experiencing, which have been reported to Customer Care through official means, that have yet to be resolved, or even addressed in some cases. These range of issues includes loss of progress in the form of missing; Stars and/or Helmets in Career and/or Moto Blitz mode(s), Licenses in Mastery, Rewards from Mastery, Decals (purchased and/or won from TLEs and/or Mastery), Storage Slots (purchased with tokens and/or unlocked from mastery and/or career), Max tune upgrades, Pro tune upgrades, Inventory & BPs, Credits - from sync error and other reasons, Tokens, as well as saved progress in; EDD, R & D, Championships, MPEs and TLEs. Some players have reported that they still have not received any compensation for the loss of the Aventador SV upgrades or the loss of progress during the event. Other players are frustrated that their issues are still unresolved after several months, some as far back as August. Another issue is the constant fluxuation of value for Tokens and Credits, both are products that are available for purchase in-game for Real Currency, and should therefore be treated as currecny and given a fixed value in ratio to each other, which I have calculated to be 159:1 Credits to Tokens, based on the in-game purchase price for the equal value credit/tokens packs for $9.99 USD regular price. All other purchases in game should reflect this ratio of value, otherwise you are essantiall ripping off your customers. Your previous response to my inquery on this matter indicated that Gameloft does in fact have different prices for different players, as well as different platforms (while the purchase price for Credit & Token packs remain the same). This is completely unfair treatment and blatent price gouging.
 * the values of the credit & token packs were just changed in themost recent update, but the point of consistency remains.

Below is a list of the Ticket ID #'s from some of the players who have expressed their dissatisfaction.

IVK-84642-129 14489023 (now resolved, but took over a month) 14762259 14761593 14643603 14331153 14573183 14094281 14776437 14767413 DTW-94293-779 WCD-89572-686 RPN-33791-557 KKQ-16451-633 13931915 14552381 14535585 14612121 45676192 14655379

14785663 14742941 14788637 14694229 14706119 14466921

14292807

There are also many more players that have previously expressed frustration, that have yet to respond to the post in the forums and groups, some of whom are likely not even playing at this time due to their frustrations with game issues. Other players are also unsatisfied that certain devices seem to have better customer service and technical support, as well as supporting a higher rate of 60fps, while other devices are capable of 60fps they aren't offered that in game. There are also other issues that were mentioned that have been excluded from this email for the sake of brevity.

It is unacceptable for any company to treat their customers in this manner. Other Software developers are able to offer Real Time support, while none of us expect that level of customer care, we do expect better than what we have been receiving.

Thank you for reading this message. Please feel free to forward this email to any and all appropriate departments of Gameloft. Sincerely, the international Asphalt 8: Airborne players community.