Talk:McLaren Mercedes MP4-25/@comment-24462011-20170122163514/@comment-24462011-20170123084210

That's very interesting, from what I gather most of the players had experiences similar to yours. For me the usual process is:

an automatic reply that's completely useless.

a request for screenshots  - which are not always possible. For instance, how are you going to prove that your multiplayer streak was broken despite the fact that you won? You only get to see that after the results are no longer accessible

a short back and forth for details

an apology and some compensation.

granted, it usually takes several days and if you're complaining about an ongoing event you'll out of luck but I'd guess that if you approach them politely and provide as many details as possible (along with a screenshot, even if it doesn't paint the issue clearly) they'll be happy to help you. I don't think I'd be singled out for proper customer care.