Talk:BMW M3 Sedan/@comment-32225178-20180123164524/@comment-31458611-20180123183330

I know how you feel, I also lost Tk$ 900 under similar conditions a few weeks ago. And didn't get a refund (nor could get any, for silly reasons that are clear below).

But I think there's still hope for you. I suggest you don't touch the car —no upgrades, no MCs, it's radioactive waste— and contact CC. This is the exchange between me and GL that makes me think so:


 * Me, Dec 24, 2017, contacting CC thru the game:


 * I just bought, by ACCIDENT, a Peugeot Onyx blueprint, for 900 tokens. It happened a few minutes ago, I was swiping through Exclusive Deals and Box offers when the screen somehow lagged and... bang! Damage done! It took me several weeks to collect those tokens, so I beg you... could you please UNDO the deal? Thanks, and... Merry Christmas!

''
 * ''GL, Dec 24, email:


 * Thank you for contacting Gameloft Customer Care. We are sorry to hear that you've had an issue and... [canned reply]

''
 * '' GL, Dec 30:

--Anton
 * (…) We have analyzed the details of your case, and it appears to be beyond our capacity as a Customer Care Agents. Thus, we have forwarded all the relevant details to our technical department. It may take some time for them to investigate the issue and come up with a proper solution, but on our side, we will certainly follow up on the escalation throughout its progress and get back to you as soon as possible. (…)


 * Me, Dec 30:


 * Thanks for now Anton. Happy new year!

''
 * '' GL, Jan 02, 2018:

--Anton ''
 * '' Thank you for your patience. According to our database you have already used the blueprint bought. For this reason, we will not be able to offer you any refund or compensation. Thank you for your understanding. If you encounter any other problems related to our games (…)


 * Me, Jan 02, 2018:


 * Yes I understand. And I used that BP indeed because, a few days after your "appears to be beyond  our capacity as Customer Agents" e-mail, I lost hope (not your fault) and thought, why not fuse it. Thanks Anton, and Happy 2018!

''
 * '' GL, Jan 02, 2018:

--Anton  
 * Hello Tobias, Thank you for your reply and your comments regarding the matter. On behalf of Gameloft we would like to apologize for any possible inconveniences caused. We admit that our previous response might not have meet your expectations. Please accept our sincerest apologies for not being able to assist you in this case (…)

Of course, we're all curious as to whether someone actually received a refund for an accidental purchase, so more testimonies are welcome. (And hey Nixs, you might as well repost this thread on a more visible page.)