Talk:2018 Spring Update/@comment-32225178-20180529144941/@comment-34918040-20180530190036

Reinstalling doesn't help. If the Gameloft Customer Support told you to reinstall: It's a standard procedure to keep you busy and them away from trouble.

I admit that the standard question of IT hotlines ("Is the power cable really connected at both ends, with one end being the socket and the other end being your computer?") makes some sense sometimes, but here it's clearly a bad software that causes the trouble and nothing on your side.

I've exchanged dozens of e-mails with Gameloft's customer care now. *sigh*