Talk:2019 Halloween Update/@comment-34918040-20191106151638/@comment-34918040-20191107001032

@ Jamiu Jilan:

Haha, the same procedure as me. After receiving the screenshots, you will exchange another 4 to 8 mails, and you will end up being told that the fault is not on their side. They simply don't understand what you are talking about. Oh, and: Be sure to clearly express what you want to say in the first three lines of any mail. They NEVER read further.

It's fun when you don't take it seriously. In my last second to last mail, close to being insane because of their incredibly arrogant ignorance, I started to reply with a Monty Pythonesque parody, ending with the sentence that I want to talk to their manager. They didn't read it. They replied that the mistake was not on their side.

I then answered with a matter-of-fact one-liner that I couldn't recall having asked for their comment but wanted to have the team leader. That worked. They answered that they escalated the case and that the team leader would contact me very soon.

Well... That was five days ago. Instead of receiving a message from the team leader, I got the standard "We aim to constantly improve the way we serve you [blabla] please rate us." Guess what my rating was.

In the meantime, I had talked to Mrs. Schehl from Falken Tyres. Such a relief: A real human, talking to you on the phone! She told me that she had ordered Gameloft to remove the ad that morning. Two hours later, the spook was over.

They can if they want. But they don't want if you are a player.

By the way, Gameloft also lied to Falken Tyres. After she contacted them for the first time, they told her that the ad was not obstructing players and that the reproach wasn't true. They also gave her false information about where and how often their ad was visible. Either they don't know their own game or they lied deliberately.

She also told me that GL said they will contact me on behalf of the problem. They didn't.

Anyway, it was 22 days without boosters, so I will demand a compensation of 22x5 = 110 boosters for the players who gave me their ticket number (including you).