Talk:2019 Holiday Update/@comment-34918040-20200115023929/@comment-34918040-20200115130130

@ Itsyou18:

Good question. Unfortunately, I have no precise answer. First: Have you tested MP afterwards, could you do MP races?

Because we have to divide two cases:
 * 1) It's normal that your leaderboard position goes down several places at the end of a TLE unless you have a really excellent time. I've made the experience that more and more players do "last minute races" shortly before the end of an event. This is normal. But I'm talking of about 50–100 places here.
 * 2) On the other hand, massive decreases, like dropping from top 1 % to top 20 %, combined with the unability to do MP races afterwards, are a clear indicator that you have been put on the cheaterboard. Here it doesn't matter if the end of the TLE is near or not. The restrictions will be lifted after 24 hours, provided that you "do not cheat" in that time. The problem is that you don't now what triggered the false alarm, so you cannot avoid triggering it again.

A general advice is not to mention the word "cheaterboard" and not choosing the "Bans/Cheater/Other Question" category for your message to Customer Care. If you do, you start an automatic process: As CC agents want to get rid of you as fast as possible, they just start answering with predefined text templates that you have to follow the Terms of Use, that you cheated and that you have to play 24 hours without cheating. You can't interrupt this process. CC agents are more like robots than humans.

Not mentioning the cheaterboard can lead to success in rare cases, see User blog:Guy Bukzi Montag/Gameloft Customer Care series (3): Cheaterboard. However, I learned later from *cough* unofficial sources that the false positives caused by the new algorithms at that time were so massive that CC just didn't argue but sent compensations to most players. The normal case of a conversation with CC is this: User blog:Guy Bukzi Montag/Gameloft Customer Care: the worst “customer service” in the entire world