User blog:Guy Bukzi Montag/Gameloft Customer Care series (2): A simple one


 * This blog entry is part of a series on Gameloft Customer Care. Be sure to check out the first part for an introduction.

Background
Now this is a simple one. Since their introduction in the Fifth Anniversary Update in August 2018, the German description of the and the  reads
 * “Enthält 2 gewöhnliche Karten!” (Contains 2 common cards!).

This is wrong—the box does grant rare and legendary cards, as also indicated by the drop rates in the box info. All other language versions of the game show the correct description (“Grants 2 cards!”). It is probably just a badly adapted copy of the description of the which grants only common cards.

The normal reaction of a Customer Care agent should be: “Oh, thanks for pointing out, we've forwarded this to the development team. The text will be corrected in the next update.”

Let's see what they do with this simple task.

Gaspar: We don't start working without a screenshot.
I followed the rule that Customer Care agents never read more than three lines and provided a compact description. As I thought this was clear, I didn't attach a screenshot, which immediately backfired because agents will always ask for a screenshot before continuing. Also, if Gaspar had had a quick look at the game, he would have seen the difference between the German and other language versions. But who am I to expect that agents do research before answering. They let you do the work.

Well, it was worth a try.

Guy Bukzi Montag 2019-11-16 05:09 Wrong description for Optimal Boxes, Asphalt 8, Android, Player ID f15ff91

Dear Customer Care,

the German descriptions of the Optimal Shuffle Box and the Optimal Split Box are wrong (“Enthält 2 gewöhnliche Karten!”). Please remove “gewöhnliche” as both boxes also grant non-common cards.

Best regards

Guy Bukzi Montag

Gameloft Customer Care 2019-11-16 19:33 Re: [#WLK-69547-117] [Gameloft Customer Care - Web] [Asphalt 8: Airborne] [Motion] [Gameplay Issues] [Other]

Hello,

Thank you for contacting Gameloft Customer Care.

I’m sorry to hear that you’re having difficulty.

Could you please provide a more detailed description of your problem?

If you could, also include a screenshot or two; that would also be highly appreciated.

I look forward to your reply.

Kind regards,

--- Gaspar Customer Care Agent