Talk:Fast Lane Update/@comment-31185646-20190328171026

After screwing me on 3/19 and 3/25, GL CC says "too bad," here's 500 Tokens, now STFUGTFO... to which I responded:

The 500 Tokens "compensation" from Customer Care on 3/28/19 for all my losses on 3/19/19 and 3/25/19 (which are a lot more than an "inconvenience") is totally NOT ACCEPTABLE. It does not even compensate me for the losses on 3/19/19. None of the multiple, random Customer Care agents has read my emails thoroughly or passed on every issue and loss to the developer.

Furthermore, none of the developers thoroughly addressed my issues and losses. T he "solution" by the developer on 3/25/19 of "restoring" my profile back to 3/18/19 is lazy, reckless, and irresponsible and caused even more losses without compensation ! That "solution" could only be viable if it was implemented on 3/19/19, not a week later.

After further detailed review on my part, the following is more accurate and supersedes my prior assertions. I can provide screenshots to show quite a bit of the losses, but some still need to pulled from metadata by the developer. For all the reasons discussed in detail below (with losses requiring compensation in bold text, and which may still be an incomplete list if the developer actually reviews all my metadata from 3/18/19 on), all of the following are still required for proper and fair compensation:

1.  Gift me 57,650 Credits.

2.  Gift me additional Tokens.

3.  Gift me 2x Deluxe Festival Bundles and 1x Happy Package.

4.  Set my Hall of Fame to 90/90 for the Fast-Lane Festival.

5.  Restore my MP Seasons and Asphalt 8 Anniversary Festival awards in my Hall of Fame.

6.  Gift me the Ferrari F60 America (at Max 0500) and all rewards from the R&D Event.

7.  Gift me +225 MP Ratings, 6,000 MP Saved Points (including related rewards), and 50 MP Tickets.

8.  Gift me 16,000 Credits, 1x Extra Tank, 1x Decal, 4x BP Beginner Boxes, 1x Random Box 2, 1x Random Box 4, 2x Lucky VIP Box 1, 18 Tokens, and 4x MP Tickets.

9.  Gift me proper/all Rewards from those 3x TLE's which closed/finished on 3/25/19.

10. Restore/Gift me all the Unopened Boxes stolen from me that week.

11. Restore/Gift me the lost Daily Tasks rewards and Streak Rewards points which were removed.

 March 19, 2019 Issues/Tickets 

* Calculations for the issues in this section include any fixes/compensation from the 3/25/19 "restoration" and the 3/28/19 "compensation."

Fast-Lane Festival issues - Ticket ID 17949463 / 17949619.
 * Tickets opened 3/19/19 (concurrently posted GameLoft's Asphalt 8 Bugs/Glitches Forum, which Andrei was monitoring):

Elite tunings issues - Ticket ID 17952135.

Mastery licenses issues - Ticket ID 17952221.

-Lost  57,650 Credits  due to loss of Elite tunings (0-8-0-8 settings) for all Elite vehicles. I had previously tuned all the Elite vehicles to 0-8-0-8, whether I owned them or played all the rest in Time Limited Events (TLE's) and other events. Nearly every one was in Perfect Condition. It is too late for GameLoft to restore the Elite tunings to 0-8-0-8 for all vehicles (owned/not), as I have already spent Credits to re-tune them. Rather, GameLoft needs to Gift me 57,650 Credits  to cover the costs of re-tuning all Elite vehicles. Even this would still fail to cover for the time and boosters lost in having to re-tune some vehicles for TLE's since 3/19/19, or for lower finishing positions/rewards for those vehicles I did not have time to re-tuned.

-Lost  500 Tokens  which were simply removed by GameLoft in a pop-up screen stating that a "request for a refund was completed." I have a screenshot or this pop-up. I never requested any refund, never received any real money back. Also, the pop-up stated that a Token Pass, which I did not have at the time. Lastly, the pop-up stated that I would lose VIP points due to the refund, but did not see a reduction in my VIP level. The 3/28/19 "compensation" of 500 tokens from Customer Care fixed this.

-Lost  2001 Mastery Licenses  which were reset to 0/2000. Appears to have been fixed on 3/25/19 by the developer.

-Lost  Rewards for Asphalt 9: Legends  in my Hall of Fame. Appears to have been fixed on 3/25/19 by the developer.

-Lost  Fast-Lane Festival progress and rewards :

^^^  Quests  - This affects all the festival rewards in this section, as discussed immediately below. 18 minutes before the 3/18/19 1:00PM PDT cutoff for the 1st Time Limited Quest Trophies Reward (TLQTR), I had completed many Quests (of the 30 available at the time) but only claimed 20 Trophies (of the required 20). Afterwards, but before the bug or glitch on 3/19/19 at 12:43PM PDT, I had completed approximately 51 Quests in total (out of the 60 available at the time). This is not exact and is likely more, becuase the bug/glitch happened just as I completed several more Quests - the last of which was for 10/10 of "Finish First in Career Mode." Out of the 51 completed Quests - 20 Trophies had been claimed for the 1st TLQTR; 16 Trophies were claimed for the 2nd TLQTR (out of the 25 required) for the 2nd TLQTR); and 15 Quests were completed but not yet claimed as Trophies. By this time, I had saved about 1,900 Festival Coins from claiming Trophies, collected in-game, or was available to redeem from completed Quests - of which I had redeemed 0 for Bundles or to be counted towards Packages. After the bug/glitch, all my Festival progress was reset - Quests (0 completed), Trophies (0 claimed), and Coins (0 coins).

^^^  Tokens  - The 500 Tokens which were "removed" by the bug/glitch was likely related to the 1st TLQTR, considering that my Trophies were reset to 0. Appears this was fixed on 3/28/19 by the "compensation" from Customer Care. However, I lost 31 Trophies (16 claimed, and 15 unclaimed but completed Quests) due to the bug/glitch - which would have provided 500 Tokens from the 2nd TLQTR, plus another 6 trophies to go towards the 3rd TLQTR. After the bug/glitch, I played/replayed my way from 0 to 78 Trophies in time to win the 1000 Tokens from the 2nd and 3rd TLQTR's. While I was able to save myself from losing the TLQTR Tokens, GameLoft/Customer Care/developer should Gift me additional Tokens  for having to grind out so many additional Trophies in such an unfairly short amount of time.

^^^  Bundles/Package  - As above, the bug/glitch lost me about 1,900 Festival Coins. However, after the Festival expired (where I had 120 Coins remaining and 2,310 Coins spent away from the first Package), the 3/25/19 "restoration" only returned 1,196 Coins (which uselessly and unfairly converted to 14,352 Credits). Apparently, this amount of Coins did not consider or restore the 800+ Coins from my completed but unclaimed Quests at the time of the bug/glitch (and maybe even the Coins collected in-game before that time). Also, the timing of the developer's "restoration" appears to be in bad faith, a week after the reported bug/glitch tickets. The 800+ missing Coins and the bad faith "restoration" timing have caused a loss of over, and should thus,  Gift me 2x Deluxe Festival Bundles and 1x Happy Package (2,310 away from the Package, but I had 120, was owed 1,900, and could easily have completed more Quests for 290 Coins if not for the bug/glitch).

^^^  Trophies  - In my Hall of Fame, the Fast-Lane Festival record was stuck at 36/90 Trophies at the time of the bug-glitch, even though my Quests/Trophies were reset to 0. I ended up having to redo the first 36 Trophies before the Hall of Fame would begin counting upwards again. As such, in reality, I had to complete and/or redo 36 (initial) plus 78 (final) Quests/Trophies, for a total of 114 Trophies. Sure, less than half were from re-do's but  GameLoft should give me credit for grinding out essentially 114 Trophies, and just set my Hall of Fame to 90/90 for the Fast-Lane Festival.


 * The Hall of Fame has always been missing many, many Multiplayer (MP) Seasons. Also, since the Fast-Lane Update, my Asphalt 8 Anniversary Festival (5th Anniversary, at 80/90) shows up as the Fast-Lane Festival (currently still shows this). Customer Care had previously just responded that there is nothing that can be restored, changed, or fixed about those issues. However, that does not appear to be true, as the "restoration" on 3/25/19 brought back my Asphalt 9 Rewards, as above. GameLoft should restore my MP Seasons and Asphalt 8 Anniversary Festival awards in my Hall of Fame to correctly reflect my progress in the game.

 March 25, 2019 Issues/Emails 


 * I played and progressed a lot from 3/19/19 through 3/25/19, all of which was lost when the developer simply "restored" my profile on 3/25/19 after 5:00AM PDT back to what it was on 3/18/19.  On 3/25/19, I notified Customer Care repeatedly via email about the additional issues in this section, but they refused to notify the developer. Concurrently, I posted this issue to GameLoft's Asphalt 8 Bugs/Glitches Forum, which Andrei was monitoring.


 * No new Ticket was opened on 3/25/19 due to my good faith belief that Customer Care (and the developer) was addressing the new "restoration" issues along with the initial 3/19/19 bug/glitch issues.

-Lost the  Ferrari F60 America R&D Event  entirely, which disappeared because the developer's "restored" my profile, such that I never started the Event. Prior to the "restoration," I was several Tests into Lab 3 with almost 7 days left in the Event, with an F60 tuned to at least Max 0500. However, the developer's reckless action stole my chance to win the F60, all of my tuning upgrade costs, all rewards Boxes and possibly credits/tokens which were already earned or could have won. As I remember, I opened no Boxes which I earned in the Event, yet cannot find them in my Unopened Boxes (which have decreased significantly, as discussed further below). As it would be unfair to me and other players for GameLoft to suddenly restore all the lost things and restart the Event now exactly as before the "restoration,"  the only fair thing would be for GameLoft to Gift me the Ferrari F60 America (at Max 0500) and all rewards from the R&D Event.

-Lost over  225+ MP Ratings and 6,000+ MP Saved Points and related rewards, due to the developer's "restoration" of my Profile.

^^^ My  MP Ratings  was at least 2,133 in Champion League Tier 4 (was getting ready to move to Tier 3) prior to the "restoration;" yet afterwards, it dropped to 1,908 in Pro League Tier 1. This would have cost me a Champion League Kit Box and 1x Class A Upgrade, not to mention my record. Also, I had about 50 MP Tickets saved. But, the "restoration" gave me a pop-up with a "-25 Rating" for "Inactivity Penalty," despite my playing MP every day between 3/19/19 and 3/25/19. In addition to the -25 Ratings "penalty," my MP Ratings apparently dropped an extra -200, as if starting a new Season.

^^^ My  MP Saved Points  dropped from over 11,000 to 4,831 due to the "restoration." It is possible that all the associated Points rewards were also removed from my Profile.

^^^  Since 3/25/19 until the time of this writing, I spent all my MP Tickets, a lot of Boosters, and many hours to get back to 2,108 MP Ratings with 11,236 MP Saved Points, which is critical as the Spring Fling Season expires in 3 days. Even if GameLoft gives me no compensation whatsoever for my losses incurred to struggle back up ... GameLoft needs to Gift me +225 MP Ratings, 6,000 MP Saved Points (including related rewards), and 50 MP Tickets. If this cannot be done before the end of the current Spring Fling Season, GameLoft needs to Gift me all proper Champion League rewards, all rewards for at least about 18,000 MP Saved Points, and set  my Hall of Fame (to show at least Champion League Tier 3, with well over 2150 rank.

-Lost  March Daily Login Bonus  rewards because the developer "restored" my profile back a week. I admit that I missed logging in for a few days this month due to a trip, which is very rare in the almost 5 years that I've played this game. However,  I have lost the Bonus rewards for Days 23 through 29 due to the developer's "restoration." Anticipating that I continue to login every day and considering my current VIP level, GameLoft should Gift me 16,000 Credits, 1x Extra Tank, 1x Decal, 4x BP Beginner Boxes, 1x Random Box 2, 1x Random Box 4, 2x Lucky VIP Box 1, 18 Tokens, and 4x MP Tickets.

- Rewards from TLE's closing/finishing on 3/25/19  cannot be claimed since the "restoration" through even now. Currently, "Division Cup," "S-Class Cup," and "Tag Racing D-Class Cup" still show "Claim Your Rewards." However, tapping on them just gives a pop-up screen stating "No Internet Connection - Network Error. Please Try Again Later." This is nonsense, as I claimed other TLE rewards, played TLE's/MP, etc. right before/after attempting to redeem my rewards. GameLoft needs to Gift me proper/all Rewards from those 3x TLE's which closed/finished on 3/25/19.

-Lost well over  50+ Unopened Boxes, which disappeared from my inventory due to the "restoration." Most likely, all rewards Boxes earned from 3/19/19 through 3/25/19 where lost  - potentially from TLE rewards, the Ferrari F60 R&D Event, MP Points rewards, and MP Finish Line Boxes).  GameLoft needs review that entire week's metadata to  Restore/Gift me all the Unopened Boxes stolen from me that week.

-Lost  Daily Tasks rewards and possibly Streak Reward points  (for either 3/19/19 through 3/25/19, or for just 3/25/19) due to the developer's "restoration." The Tasks that I completed the night before showed up as new Tasks, even though they were not due to reset for hours (at 9:00PM PDT). GameLoft needs to Restore/Gift me the lost Daily Tasks rewards and Streak Rewards points which were removed.

-The  Fast-Lane Festival  closed (as it should), but the "restoration" resulted in a pop-up showing that 1,196 Festival Coins (rather than the 120 I finished the Festival with) were turned into 14,352 Credits. The consequences of the developer's action and what GameLoft should compensate me for are already discussed in detail above.

-My  2001 Mastery Licenses  appear to be properly "restored."