Talk:2019 Spring Update/@comment-34918040-20190521213038

Dear fellow racers,

I hope you share the opinion that I am generally polite and trying to de-escalate discussions in order to find a sensible consensus for everyone. This said, I'd like to share a kafkaesque piece of conversation with you, to your amusement, but also as an advice:


 * 1) Customer Care will always answer your first message with a useless reply made of text blocks, unless it is a problem reported by hundreds of players. They will not address your problem, but try to get rid of you.
 * 2) When you write your second message, be aware that they did neither read nor understand your first one. Write simple sentences. Do not expect a native speaker of your language.
 * 3) Their second reply will say that there is no error orr that it's not possible to change anything. They try to pass the burden of proof to you instead of starting to work. It's always about avoiding work.
 * 4) Only when your proof leaves no escape for them, they will react and generally refund things. This takes a minimum of four messages from your side.

















Hello Guy,

Thank you for your message.

I’m sorry to hear that you’re having difficulty.

If you are in the cheaterboard and you want to be moved back to the normal leaderboard, then you should play 24 hours without using any hacks/cheats.

In regards to the problem that occurred in Multiplayer, please send us a little video or several screenshots that illustrate the problem.

We're looking forward to your reply.

Kind regards,

E.

























Hello Guy,

Thank you for your response.

We understand your point of view but unfortunately we can not provide you a different response addressing this situation.

If you are in the cheaterboard and you want to be moved back to the normal leaderboard, then you should play 24 hours without using any hacks/cheats.

Thank you for your understanding.

Kind regards,

Gaspar