Talk:2019 Halloween Update/@comment-34918040-20191106151638/@comment-37013439-20191114131540

@Guy Bukzi Montag the Customer care employees seem not to have any knowledge about the game. It seems they don't even have idea what are they serving for. They have some template reply messages ready to forward as respond email to their customers regardless of the fact otherwise beating around the bush when they are out of their template replies. Did they get a proper training on the game after getting appointed for the customer care post at all? I think you trained them with your screenshots better than they got from GL. I can remember on some livestream for an update, Mina (some marketing person) wasn't even able finish a lap properly. "Please note, the videos are not available every day" How can a responsible person be such ignorant about their business, and gave wrong information instead?

"You can have a look for a laugh:" the only thing made me laugh is your feedback as well as screenshot training session, rest of their replies gave me anger instead.