User blog comment:Mike458/Everything Wrong With Asphalt 8/@comment-4733413-20160614202250/@comment-24462011-20160706083134

I've actually had an okay experience with the customer care. I've always tried to give a detailed description of a bug and screenshots if I had them. Sometimes it took them a while (up to 5 days) to respond and progress-related issues were never resolved (like lost keys for instance), but compensation was quite generous (f.e. I was given 700 tokens for one of the reports).

it is rather annoying how often I have to make those reports. and yeah, I fully agree that the game is a crazy grindfest